Is there an additional subscription fee?

All features of this device are free; no additional subscription is required.

What should I do if my device cannot connect to the app? How do I fix a poor device signal?

Check if your device and phone have a normal Bluetooth connection and ensure the device is within effective range. If the problem persists, try restarting your device and the app, and move it to an open area to improve signal reception.

How far can an app train a dog?How accurate is the positioning?

The range of an app training dog is limited by the Bluetooth reception range. Without obstructions, the reception range is within 100 meters.The accuracy is between 2 and 10 meters, affected by environmental factors (such as buildings and trees).

Will the device's geofencing function work without connecting to the app?

The geofencing function can operate independently without relying on the app. The app allows for setting parameters and reading pet information, such as adjusting fence settings, viewing real-time data, and monitoring the pet's status.

Why can't I add devices to my phone?

Make sure Bluetooth and GPS are enabled on your phone. A successful connection will turn the gray Bluetooth icon on the screen blue. If you can't add a device, it might be paired with an app on other phones. Close the other phone's app and try again.

Can I set up multiple geofences simultaneously?

Yes, you can set up multiple geofences in the app to suit different locations or event needs. Ensure each geofence has independent settings and management. Each device supports up to 6 geofences.

Why does the device take longer to locate itself when first turned on?

The initial location time for a GPS depends on factors such as the device type, signal Strength, antenna quality. It takes time from 30 seconds to several minutes. Open environments more quickly. Tall buildings or dense trees takes several minutes.

What happens if my pet doesn't return to the enclosure? What are the consequences of training more than 5 times?

If the pet stays outside the enclosure for more than 1 minute, the device will automatically trigger to return it. After more than 5 training sessions in electric shock mode, a 1-minute protection period will begin, with only an audible alert.

What is the device's battery life? Is the device waterproof?

Battery life depends on usage frequency and settings, typically lasting from several days to a week. The device has an IP67 waterproof rating, suitable for use in humid or dusty environments, but not for prolonged underwater use.

How to set up a geofence?

After successfully connecting the app and device: 1. Go to the "Pets" page and select the "Fence" option. 2. Click the "Add" button to open the "Create Fence" page. 3. Adjust the map and move it to a suitable location. 4. Set up a circular geofence.

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